The only thing better than number 2 is to prominently place the "contact" or "contact us" link on the website. Please, please, please do not make me hunt for it. If I have to, I will likely get bored and go away.
Friday, March 13, 2015
TA: Must-have website elements
6 must-have elements for your website contact page. It captures all my frustration with website contact information. My favorite is must-have element 2, "An email address. It's better than a contact form because customers can send emails from their own inboxes, where they get confirmation as soon as email is sent."