Monday, September 26, 2011

What's your experience hearing back from executive branch employees?

Did you know there is a mayor's memorandum prescribing DC government employee responses to resident (and other) phone calls?   Yes, there is; it is Mayor's Memorandum 2003-4, "Minimum Standards for Telephone-based Customer Service" and it was signed by Mayor Anthony Williams.

Did you also know there is a memorandum prescribing DC government employee responses to resident (and other) written communications?   Again, there is one.   It is Mayor's Memorandum 2002-2, "Minimum Standards for Correspondence-based Customer Service."   This, too, was signed by Mayor Anthony Williams.

Please take this brief survey about your your experience hearing back from executive branch employees.   I am collecting the results and will share them with those responsible for enforcing the standards.   I will also blog the results.

The survey closes October 10.

By the way, not sure what a mayor's memorandum is and how it differs from a mayor's order?   I didn't know either until the fabulous Becky Katz (Administrative Issuances Specialist in the Office of Documents and Administrative Issuance, Becky's email) shared this with me:   Mayor's Memorandum 1999-5, "Uniform Procedures for Preparing and Processing Executive Orders of the Mayor of the District of Columbia".   Becky also reminded me that Mayor's Orders starting in 1973 are available at dcregs.dc.gov.

UPDATE 9/27 11:00 am: Kathryn Baer pointed out the errors in my original post.   They've now been fixed.   Thanks, Kathryn!!!